7ez FAQ — Quick Answers for Every Question

Creating a 7ez account takes under two minutes. Go to /register, enter your mobile number, choose a password, and confirm your details. You will receive a verification code on your phone — enter it to activate your account. Once verified, you can log in and make your first deposit immediately. No paperwork, no waiting period.

You must be at least 18 years old to register and play on 7ez. This is a strict requirement and applies to all players regardless of location. 7ez takes responsible gaming seriously — if you are under 18, please do not attempt to register. Age verification may be requested at any time.

No. Each player is allowed one account only. Creating multiple accounts is a violation of 7ez terms and conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option rather than creating a new account.

On the login page, tap "Forgot Password" and enter your registered mobile number. A reset code will be sent to your phone via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to your registered number, contact 7ez support directly at [email protected].

Log in to your 7ez account and go to the Account Settings section. You can update your email address, contact number, and preferred payment method from there. Some changes — like updating your registered mobile number — may require identity verification before they take effect, to protect your account from unauthorised changes.

If you want to close your account, email [email protected] with your registered mobile number and a request to deactivate. Any remaining balance will be processed for withdrawal before the account is closed. If you are closing your account for responsible gaming reasons, 7ez can also apply a self-exclusion period instead — see the Responsible Gaming page for details.

Log in to 7ez and go to the Deposit section. Select bKash as your payment method. You will see the 7ez bKash merchant number — open your bKash app, go to "Send Money" or "Payment", enter the 7ez number, and enter the amount. Copy the transaction ID from bKash and paste it into the 7ez deposit form, then confirm. Your balance is usually updated within 1 to 5 minutes.

The minimum deposit on 7ez is ৳200. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Deposits below the minimum will not be credited to your account — always check the current limits in the deposit section before sending.

7ez currently accepts deposits via:

• bKash — the most popular option among Bangladesh players
• Nagad — fast processing, widely used
• Rocket — Dutch-Bangla Bank mobile banking

All three methods are instant or near-instant. No bank card or international payment method is required. Just your mobile banking app and you are ready to deposit.

If your deposit has not appeared after 10 minutes, first check that you entered the correct 7ez merchant number and that the transaction was completed successfully in your bKash or Nagad app. Then check that you submitted the transaction ID correctly in the 7ez deposit form. If everything looks correct and the balance still has not updated, contact support at [email protected] with your transaction ID and the amount sent.

7ez does not charge any fees for deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. These are set by the payment provider, not by 7ez. Check your bKash or Nagad app for their current fee schedule if you want to know the exact charge before sending.

Log in to your 7ez account and go to the Withdraw section. Enter the amount you want to withdraw and select your preferred method (bKash, Nagad, or Rocket). Make sure the mobile number you enter matches the one registered with your payment account. Submit the request and wait for processing. Most withdrawals are completed within 15 to 60 minutes during normal hours.

The minimum withdrawal amount on 7ez is ৳300. Withdrawal requests below this amount will not be processed. There is a daily withdrawal limit that varies by account tier — higher loyalty tiers have higher daily limits. Check your account dashboard for your current withdrawal limits.

Withdrawals can take longer than usual for a few reasons:

• Your account may require identity verification before the first withdrawal
• The withdrawal was submitted during a high-volume period
• There is a pending bonus wagering requirement that has not been met
• The amount exceeds your current daily limit

If your withdrawal has been pending for more than 2 hours, contact support at [email protected] with your withdrawal reference number.

For your first withdrawal, or for withdrawals above a certain amount, 7ez may ask you to verify your identity. This typically involves submitting a photo of your national ID card (NID) and a selfie. Verification is a one-time process and is done to protect your account and comply with anti-fraud requirements. Once verified, future withdrawals process faster.

If your withdrawal is still in pending status, you may be able to cancel it from your account dashboard and the funds will return to your balance immediately. Once a withdrawal has moved to processing status, it cannot be cancelled. Contact support as quickly as possible if you need to cancel a pending withdrawal.

7ez offers a focused selection of high-quality games:

• Aviator — crash game, RTP 97%
• Slide — crash variant, RTP 96%
• Astar Live — live dealer tables, RTP up to 98%
• Mahjong Ways 2 — slot game, RTP 96.9%
• Ocean King Jackpot — arcade jackpot, RTP 96%
• Money Wheel — live wheel game, RTP 96.2%

All games are available 24 hours a day, 7 days a week.

Most 7ez games have a minimum bet of ৳50. Some live dealer tables in Astar Live have higher minimums depending on the table type and time of day. The exact minimum and maximum bet for each game is displayed in the game lobby before you place any bet — always check before you start.

Yes. All 7ez games use certified Random Number Generation (RNG) systems provided by the game developers. Crash games like Aviator use a provably fair algorithm — the result of each round is determined before it starts and can be independently verified using the seed hash. No result can be predicted or manipulated by 7ez or by any player.

Yes — all 7ez games are fully optimised for mobile. They work on Android and iOS devices through your mobile browser without needing to download anything. The 7ez app is also available for download at /app for a faster, more streamlined experience. Games load in under two seconds on a standard 4G connection.

Aviator is a crash game where a multiplier starts at 1x and climbs. You place a bet before the round starts, then cash out at any point while the multiplier is rising. If the plane flies away (crashes) before you cash out, you lose your bet. The higher the multiplier when you cash out, the bigger your win. You can place two bets per round and set an auto cash-out target. Full details at /aviator.

Some 7ez games offer a demo mode that lets you try the mechanics without using real money. Demo mode is available to registered users. To win real money and access all features — including bonuses and loyalty points — you need to play with a real balance. Demo play does not earn loyalty points.

Every real-money bet you place on any 7ez game earns you loyalty points automatically. Points accumulate over time and move you through tier levels — Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock better bonuses, faster withdrawals, higher daily limits, and exclusive promotions. Full details are on the Loyalty Program page.

Yes. Every real-money bet placed on any 7ez game — Aviator, Slide, Astar Live, Mahjong Ways 2, Ocean King Jackpot, or Money Wheel — earns loyalty points. Points are credited to your account automatically after each bet. Demo play and bonus-funded bets may earn points at a reduced rate or not at all, depending on the specific promotion terms.

After registering and making your first deposit, any available welcome bonus will be displayed in your account dashboard. Tap "Claim Bonus" to activate it. Welcome bonuses typically come with wagering requirements — you need to bet the bonus amount a certain number of times before you can withdraw the bonus winnings. Always read the bonus terms before claiming.

A wagering requirement means you need to bet a certain total amount before bonus winnings can be withdrawn. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Progress is tracked automatically in your account. Not all games contribute equally — check the bonus terms for game contribution rates.

Loyalty points remain active as long as your account is active. If your account has no login activity for 90 consecutive days, points may begin to expire. To keep your points active, simply log in and play at least once every 90 days. Points that have been redeemed for rewards cannot be reversed.

7ez uses SSL encryption on all pages and transactions, meaning your data is encrypted in transit and cannot be intercepted. Account passwords are stored using one-way hashing — even 7ez staff cannot see your password. Personal data is handled in accordance with the 7ez Privacy Policy and is never sold to third parties.

If you suspect unauthorised access to your 7ez account, act immediately:

• Change your password right away from the login page
• Email [email protected] to report the issue and request a temporary account freeze
• Check your recent transaction history for any unauthorised activity
• Change the password on your bKash or Nagad account as well if you use the same password

7ez support will investigate and respond within a few hours.

7ez does not sell or share your personal information with third parties for marketing purposes. Data may be shared with payment processors (bKash, Nagad, Rocket) to complete transactions, and with fraud prevention services to protect the platform. Full details are in the Privacy Policy.

You can set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional to help you stick to your budget. Reducing a limit takes effect immediately. 7ez encourages all players to use these tools. More information is available on the Responsible Gaming page.

Self-exclusion is a tool that temporarily or permanently blocks you from accessing your 7ez account. It is designed for players who feel they need a break from gaming. You can request self-exclusion for periods of 1 week, 1 month, 3 months, 6 months, or permanently. During self-exclusion, you cannot log in, deposit, or play. To apply, visit the Responsible Gaming page or email [email protected].