7ez Privacy Policy — How We Handle Your Personal Data

This Privacy Policy describes how 7ez ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players who register and use the 7ez online gaming platform at 7ez.one.

When you create a 7ez account, make a deposit, place a bet, or contact our support team, you share personal information with us. This policy explains exactly what happens to that information — where it goes, how long we keep it, who can see it, and what rights you have over it.

By registering on 7ez, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the 7ez platform.

7ez collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with applicable regulations. Below is a breakdown of the categories of data we collect and when we collect them.

We do not collect your full payment credentials such as bKash PIN or Nagad PIN. Payment authentication is handled entirely by the respective payment providers.

7ez uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.

• Account Management: To create, maintain, and secure your 7ez account, including verifying your identity and processing login requests.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity Verification: To verify that you meet the age and eligibility requirements to use the 7ez platform, and to comply with anti-money laundering regulations.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the 7ez support team.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Fraud Prevention: To detect and prevent fraudulent activity, account abuse, and money laundering on the platform.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and features of the 7ez platform.
• Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers.

7ez processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual Necessity: Processing that is required to fulfil our obligations to you under the Terms and Conditions — such as processing your deposits, withdrawals, and bets.
• Legal Obligation: Processing that is required to comply with applicable laws — such as identity verification for anti-money laundering compliance and age verification.
• Legitimate Interests: Processing that serves 7ez's legitimate business interests — such as fraud prevention, platform security, and improving the user experience — where these interests are not overridden by your rights.
• Consent: Processing that is based on your explicit consent — such as sending you promotional communications. You may withdraw this consent at any time.

7ez does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Providers: We share transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: We may use third-party identity verification providers to assist with KYC (Know Your Customer) checks. These providers process your ID documents securely and are bound by strict confidentiality obligations.
• Game Providers: Game providers whose titles appear on 7ez may receive anonymised gameplay data for the purpose of game performance monitoring. They do not receive your personal identification data.
• Legal Authorities: We may disclose your personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights and safety of 7ez or its players.
• Business Transfers: In the event of a merger, acquisition, or sale of 7ez, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

7ez uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

The types of cookies 7ez uses are:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics Cookies: These help us understand how players use 7ez — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised.
• Security Cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 7ez platform. 7ez does not use third-party advertising cookies or tracking pixels for external ad targeting.

7ez retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulation. The specific retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five years after account closure, as required for anti-money laundering compliance.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Identity Verification Documents: Retained for the duration of your account and for five years after closure.
• Support Communications: Retained for three years from the date of the communication.
• Gaming Activity Logs: Retained for three years from the date of the activity.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7ez takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and 7ez servers is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on 7ez servers is encrypted at rest using AES-256 encryption.
• Access to personal data within 7ez is restricted to staff who need it to perform their job functions, and is governed by strict access controls.
• 7ez conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Our payment processing infrastructure is handled by PCI-DSS compliant payment partners.

As a 7ez player, you have the following rights over your personal data. To exercise any of these rights, contact 7ez support at [email protected] with your registered phone number and a description of your request.

7ez will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The 7ez platform is strictly for adults aged 18 and over. 7ez does not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered on the platform, we will immediately close the account and delete all associated personal data.

If you are a parent or guardian and believe that your child has registered on 7ez, please contact us immediately at [email protected] so we can take appropriate action.

7ez may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, 7ez will notify registered players via email or an in-platform notification before the changes take effect. For minor updates, the revised policy will simply be published on this page.

Your continued use of the 7ez platform after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed of how 7ez handles your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 7ez has handled your personal information, please get in touch with the 7ez support team.

You can reach us at [email protected] or through the live chat feature on the platform. When submitting a data rights request, please include your registered phone number so we can locate your account quickly.

For questions about responsible gaming or self-exclusion, visit the Responsible Gaming page. For questions about the rules governing your account, visit the Terms and Conditions page.