7ez Terms and Conditions — Know Your Rights Before You Play

Welcome to 7ez. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 7ez ("7ez", "we", "us", "the platform") governing your access to and use of the 7ez website, mobile application, and all associated gaming services.

By creating an account on 7ez, making a deposit, or placing any bet on the platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use the 7ez platform.

These Terms apply to all players on 7ez regardless of the device used to access the platform, the payment method used, or the games played. They apply equally to players using the 7ez website and players using the 7ez mobile app.

To register and play on 7ez, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate accounts are not permitted.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee or contractor of 7ez.
• You must not be self-excluded from gambling services or subject to any court order or regulatory restriction that prohibits gambling.

7ez reserves the right to request documentation to verify your eligibility at any time. This may include a copy of your national ID card, passport, or other government-issued identification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

Each player may hold only one account on 7ez. Creating multiple accounts — whether under the same name, the same phone number, the same device, or the same payment method — is strictly prohibited and will result in all associated accounts being closed.

When registering, you must provide accurate and complete information. This includes your real name, a valid phone number, and a date of birth that correctly reflects your age. Providing false information during registration is a breach of these Terms and may result in permanent account closure and forfeiture of any balance.

You are responsible for maintaining the security of your account credentials. Your password must not be shared with any other person. 7ez will never ask for your password via email, chat, or phone. If you believe your account has been accessed without your authorisation, contact 7ez support immediately.

• Use a strong, unique password for your 7ez account.
• Do not access your 7ez account from shared or public devices.
• Log out of your account after each session on shared devices.
• Report any suspicious activity on your account to support without delay.

7ez accepts deposits via bKash, Nagad, and Rocket. These are the only payment methods currently supported. Deposits made through any other method will not be credited to your account and 7ez cannot guarantee their return.

The minimum deposit on 7ez is ৳100. There is no maximum deposit limit, though 7ez reserves the right to apply limits to individual accounts at its discretion for security or responsible gaming reasons.

Deposits are credited to your 7ez wallet instantly upon confirmation from the payment provider. If a deposit does not appear in your account within 15 minutes of completing the transaction, contact 7ez support with your transaction reference number.

• All deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• 7ez does not charge fees on deposits, though your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed — contact support immediately if you deposit the wrong amount.

Withdrawals on 7ez are processed to the same payment method used for your most recent deposit. This means if you deposited via bKash, your withdrawal will be sent to your bKash account. This policy exists to prevent money laundering and to protect players.

The minimum withdrawal amount on 7ez is ৳500. Withdrawal requests are typically processed within 24 hours of submission, though processing times may vary depending on your account verification status and loyalty tier. Diamond tier players receive priority withdrawal processing.

Before your first withdrawal, 7ez may require you to complete identity verification. This is a standard procedure and is required to comply with anti-money laundering regulations. You will be asked to provide a copy of a government-issued ID. This process is completed once and does not need to be repeated for future withdrawals.

• Withdrawals can only be made to accounts registered in your own name.
• Bonus funds cannot be withdrawn until the associated wagering requirement is fully met.
• 7ez reserves the right to request additional documentation before processing large withdrawals.
• Withdrawals will not be processed to third-party accounts under any circumstances.

7ez offers bonuses and promotions to both new and existing players. All bonuses are subject to wagering requirements, which specify how many times the bonus amount must be wagered before it can be withdrawn as real money.

The specific terms of each promotion — including the wagering requirement, eligible games, minimum deposit, expiry date, and any maximum withdrawal limit — are stated at the time the offer is presented. It is your responsibility to read and understand these terms before accepting a bonus.

• Bonuses cannot be transferred between accounts.
• Only one bonus may be active at a time unless otherwise stated.
• 7ez reserves the right to withdraw a bonus offer at any time before it is claimed.
• Attempting to abuse bonus offers — including through the use of multiple accounts — will result in account closure and forfeiture of all bonuses and associated winnings.
• Loyalty program rewards are governed by the separate Loyalty Program terms available on the Loyalty Program page.

All bets placed on 7ez are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the platform. It is your responsibility to check your bet details — including stake amount, game selection, and any applicable options — before confirming.

Minimum and maximum bet limits vary by game. These limits are displayed within each game interface. 7ez reserves the right to adjust bet limits at any time and may apply individual account limits at its discretion.

In the event of a technical error or system malfunction that affects the outcome of a game or bet, 7ez reserves the right to void the affected bets and return stakes to players. Winnings generated as a result of a technical error are not valid and will not be paid out.

• Bets placed after a game event has concluded are void.
• 7ez game outcomes are determined by certified random number generators where applicable.
• Live dealer game outcomes are determined by the physical result of the live game in progress.
• Any attempt to manipulate game outcomes through software, exploits, or collusion will result in immediate account closure.

The following activities are strictly prohibited on 7ez and will result in immediate account suspension, permanent closure, and potential legal action:

• Creating more than one account on 7ez.
• Providing false or misleading information during registration or verification.
• Using software, bots, scripts, or any automated tools to interact with the 7ez platform.
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using the 7ez platform for any money laundering activity.
• Depositing funds obtained through illegal means.
• Attempting to access another player's account without authorisation.
• Abusing the bonus system through coordinated multi-account activity.
• Threatening, harassing, or abusing 7ez staff or other players.

7ez reserves the right to suspend or close any account at any time, with or without prior notice, if there is reason to believe that the account is being used in breach of these Terms, for fraudulent purposes, or in a manner that poses a risk to the integrity of the platform.

If your account is suspended, you will be notified by email or through the platform. During a suspension, you will not be able to log in, deposit, withdraw, or place bets. 7ez will investigate the reason for the suspension and communicate the outcome to you within a reasonable timeframe.

You may also choose to close your own account at any time by contacting 7ez support. If you close your account voluntarily, any remaining balance will be returned to your registered payment method after standard verification checks are completed.

• Accounts inactive for 12 consecutive months may be classified as dormant.
• Dormant accounts may be subject to an inactivity fee as permitted by applicable regulations.
• 7ez will attempt to contact you before applying any dormancy charges.

7ez is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or escape from problems. If gambling stops being fun, it is time to take a break.

7ez provides the following responsible gaming tools, all accessible directly from your account settings:

• Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit.
• Session Limits: Set a time limit on how long you can play in a single session.
• Loss Limits: Set a limit on how much you can lose within a defined period.
• Self-Exclusion: Temporarily or permanently exclude yourself from the 7ez platform.
• Reality Checks: Receive periodic reminders of how long you have been playing.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for more information and support resources.

7ez collects and processes personal data in accordance with its Privacy Policy. By registering on 7ez, you consent to the collection and use of your personal data as described in the Privacy Policy.

7ez will never sell your personal data to third parties. Your data is used solely for the purposes of operating your account, processing payments, verifying your identity, and complying with legal obligations.

7ez uses industry-standard encryption to protect your personal and financial data. All transactions on the platform are processed over secure connections. Your payment details are handled by our payment partners and are not stored on 7ez servers.

7ez provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, 7ez shall not be liable for:

• Any loss of profits, revenue, or anticipated savings.
• Any indirect, consequential, or incidental loss arising from your use of the platform.
• Losses resulting from technical failures, internet outages, or circumstances beyond our reasonable control.
• Losses resulting from your failure to keep your account credentials secure.
• Any decisions you make based on information provided on the 7ez platform.

Nothing in these Terms limits 7ez's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

7ez reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, 7ez will make reasonable efforts to notify registered players via email or an in-platform notification. However, it is your responsibility to check this page periodically to stay informed of the current Terms.

Your continued use of the 7ez platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, the 7ez support team is available 24 hours a day, seven days a week.

You can reach 7ez support through the live chat feature on the platform or by emailing [email protected]. When contacting support about a specific account issue, please have your registered phone number ready to help us locate your account quickly.

For questions specifically about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page where you will find detailed guidance and direct contact options.